About Apple @ Work: Bradley Chambers has actually been managing a business IT network since 2009. Through his experience deploying and handling firewall softwares, switches, a mobile gadget management system, enterprise-grade Wi-Fi, 100s of Macs, and 100s of iPads, Bradley will highlight methods which Apple IT supervisors release Apple gadgets, construct networks to support them, train users, stories from the trenches of IT management, and ways Apple could enhance its products for IT departments.
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One of the considerable difficulties of doing enterprise IT support in a remote environment is troubleshooting when you need to help someone with something software-related. There are several ways to do remote desktop support on macOS, so lets look at the available alternatives.
Low budget plan option: FaceTime
By using Addigys MDM option, youll get integrated remote access to all of the Macs in your fleet without an extra subscription to a third-party solution. Getting robust remote access to your fleet of devices is something you need to think about if your company is sticking to move to work from home completely.
LiveDesktop utilizes the integrated remote management setup in macOS, so you wont have to fret about future macOS versions breaking the performance. Suppose a user is currently logged into a maker. Because case, theyll get the integrated Screen Sharing signals from macOS, notifying somebody is attempting to control their computer from another location and to reject or authorize. I expect other MDM makers to include this performance over time.
Wrap up on remote desktop support for macOS.
Depending on the number of people you support and the frequency you utilize, youll likely end up going with either a low-cost/easy-to-use service or a more managed service. Ive been using Splashtop SOS for a while, however I understand there several excellent services. If youre doing remote IT support for macOS, which service are you utilizing?
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For small services without the budget for a devoted solution, utilizing FaceTime will work for minor requests. Ive had somebody FaceTime me using another device and pointing it at the screen in a pinch. When concerned about an error message, its been helpful to walk somebody through resolving it.
The good thing about FaceTime is that its free and requires no additional setup.
Easy to setup: Splashtop SOS
Addigy is a popular Apple mobile gadget management option, and they included integrated remote desktop support to their service back in 2020.
LiveDesktop supplies an unequaled experience for remotely controlling macOS gadgets. Unlike third-party tools that install a different application to manage the gadget, LiveDesktop utilizes the Remote Management structure constructed into macOS Then, LiveDesktop safely tunnels traffic from that service to a distinct URL you can access from Addigy.
LiveDesktop needs no additional software application setups, no additional regional user productions, and no Privacy Preferences to link to macOS devices.
I pay $199/annually, and then I can do remote assistance on any devices without requiring to preinstall anything. When I am using SOS, I can send out people an e-mail to download a little application that will produce a code that I can input on my end to start the remote session.
Ive been using this service for years, and its without a doubt my favorite method to do remote assistance on macOS. I like the truth that there is absolutely nothing to install ahead of time, and I can utilize it to link to Macs, PCs, Android, or iOS gadgets.
Constructed into your MDM
I pay $199/annually, and then I can do remote assistance on any machines without needing to preinstall anything. When I am using SOS, I can send out individuals an e-mail to download a little application that will generate a code that I can input on my end to start the remote session. LiveDesktop uses the built-in remote management setup in macOS, so you will not have to fret about future macOS versions breaking the functionality. Depending on the number of individuals you support and the frequency you utilize, youll likely end up going with either a low-cost/easy-to-use option or a more handled solution. If youre doing remote IT support for macOS, which service are you using?